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American Heart Association Atlas Information & Resources
Video Tutorials
An Introduction to Atlas
Learn about Atlas, the American Heart Association's CPR training and education platform.
Length: 03:29
Managing Default Roles in an Organization
Learn how to modify the default permissions for a role type in your Training Center.
Length: 01:16
Customizing Individual Permissions by Role
Learn how to modify the default permissions for each assigned role in your Training Center.
Length: 01:42
Inviting a Training Center
or Training Site Admin
Learn how to invite a specific individual in your Training Center or Training Site to become an administrator within your TC or TS.
Length: 01:18
Promoting an Instructor to Faculty
Learn how to promote an Instructor to a Faculty member and define their system’s access in their new role.
Length: 01:10
TC/TS Initiated Instructor Request
As a Training Center or Training Site, learn how to make or withdraw an Instructor alignment request and set the Instructor’s permissions.
Length: 02:31
Instructor Initiated Alignment
As an Instructor, learn how to make an alignment request to a Training Center or Training Site.
Length: 01:42
Creating a Class Location
Learn how to add a new class location.
Length: 01:12
Creating a Class in Atlas
Learn how to add a class into Atlas.
Length: 02:21
How-To Guides
- How to Set up an Atlas Account-Updated (PDF)(link opens in new window)(link opens in new window)
- How Do I Become an Instructor? (PDF) (link opens in new window)(link opens in new window)
- How Do I Onboard a New Instructor in Atlas? (PDF) (link opens in new window)(link opens in new window)
- Post-Launch TCC Checklist (PDF)(link opens in new window)(link opens in new window)
- How to View Instructor Information (PDF)(link opens in new window)(link opens in new window)
- How to View or Edit Training Center and/or Training Site Information (PDF)(link opens in new window)(link opens in new window)
- How to Upload a Training Site (PDF)(link opens in new window)(link opens in new window)
- How to Promote an Instructor to Faculty (PDF) (link opens in new window)(link opens in new window)
- How to Create a Class (PDF)(link opens in new window) UPDATED
- How to Create Class Locations (PDF)(link opens in new window)
- How to Manage a Class (PDF)(link opens in new window)
- How to Manage an Instructor Class (PDF)(link opens in new window)
- Class Length and Instructor to Student Ratio Information (PDF) (link opens in new window)
- How to View and Edit Where eCard Inventory Comes From (PDF) (link opens in new window)
- How to Renew an Instructor (PDF)(link opens in new window)
- How to Claim Your eCard in the eCard System (PDF)(link opens in new window)(link opens in new window)(link opens in new window)(link opens in new window)
- How to Access Your eCard Through Atlas (PDF)(link opens in new window)(link opens in new window)(link opens in new window)(link opens in new window)
- Troubleshooting Tips: Instructor Alignment or eCard Access (PDF)(link opens in new window)(link opens in new window)
- Troubleshooting Tips: Insufficient Inventory (PDF) (link opens in new window)(link opens in new window)
- Tip: Email Notifications for Classes (PDF)(link opens in new window)(link opens in new window)
- Atlas FAQs for US Training Network (PDF)(link opens in new window)(link opens in new window)
Latest News & Updates
Check out the latest news & updates with Atlas. If you are not yet subscribed to our weekly ECC Beat Newsletter, follow the ECC Beat Instructions to subscribe and keep up to date.
Begin Closing Out 2020 Provider Classes in Atlas
Any 2020 classes that remain open on February 28 at 11:59pm CT will be automatically canceled in Atlas.
Closing rosters early helps avoid delays in issuing valid 2020 eCards to your students.
Contact Us
Atlas Support for United States (US) Training Network
- Phone: 1-877-242-4277
- Email: [email protected]
- Customer Support Hours of Operation: Monday – Friday, 8:00 a.m. – 5:00 p.m., Central Time (CST)
Contact Us
For International Training Centers and Users
If you have any questions about eCards or your account visit the General Site Help(link opens in new window)(link opens in new window) (requires logging in)section or contact our customer support team:
Atlas International Customer Support
Email: [email protected]