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  3. eCard Guides

Help & Support

Help & Support
  • eCard Guides
  • FAQs
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eCard Guides and How-to's

TCCs, TC Admins and eCard Admins How-to's

  • TCC Guide - Student Request to Edit eCards (PDF)
  • eCards Student Information Template (XLS)*
  • Assign eCards to an Instructor or eCard Location (for TCCs or TC Admins)(Video)
  • Assign eCards Directly to Students (for TCCs or TC Admins)(Video)
  • Assign eCards to Students (for Instructors and eCard Location Admins)(Video)
  • eCard Status Page (for TCCs or TC Admins)(Video)

*This .xls file can be used as a template for student information that can be uploaded to the My Cards tool from the Email eCards link.


Instructor Guides and How-to's

  • Instructor eCards Step-by-Step Guide (PDF)
  • Instructor eCards FAQs (PDF)
  • eCard Status Page (for Instructors)(Video)

eCard Guides and How-to's

  • eCards Step-by-Step Guide – Assigning eCards (PDF)
  • eCards Troubleshooting Guide (PDF)
  • eCards Frequently Asked Questions (FAQ) (PDF)
  • eCards How to Claim Guide (PDF)
  • eCard Reports FAQ & How-to (PDF)
  • eCards Status Step-by-Step Guide (PDF)
  • eCards Validity Memo 10-15-17 (PDF)
  • Overview of AHA’s eCards Tool (for all roles) (Video)

CPR-Related Inquiries:

1-877-AHA-4CPR or 1-877-242-4277

International Inquiries
Global Web Support (email)
American Heart Association

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7272 Greenville Ave.
Dallas, TX 75231

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1-800-242-8721

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