Heartsaver® Direct Learner Support Portal

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Please review the self-service resources available on this page. If you need assistance outside of our regular business hours, please use this form, and a member of our team will respond within one business day.

Tips for success

Before you arrive at the manikin station

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Watch the overview video for a sneak peek at the skills practice experience at the manikin station.

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Remember your eLearning account user name and password. You will need it to log-in.

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Dress comfortably. You will be practicing on the floor. Comfortable clothes and shoes are a plus.

During your hands-on practice and skills assessment

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Carefully listen to the voice prompts and instructions. Vital information can be missed if you rush. We strongly encourage watching the refresher videos in each topic.

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Move the tablet location as needed for each exercise.

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Take breaks, get up, stretch, and change your body position to be comfortable.

Resources

Learner Troubleshooting Guide

See helpful learner troubleshooting tips.

Download Learner Troubleshooting Guide (PDF)

FAQs

Find answers to frequently asked questions.

Download FAQs