9-1-1 and public safety telecommunicators are a vital member of any EMS system, and they are a critical link in the cardiac arrest chain of survival. High performing communication centers who are able to provide a rapid assessment and quickly initiate Telephone CPR (T-CPR) instructions positively impact cardiac arrest survival.
Adopting the American Heart Association’s T-CPR recommendations demonstrates your agency’s commitment to your community, and recognition of your role in cardiac arrest survival. [Program Recommendation #1: Commitment to T-CPR]
The information you find here will help you in your efforts to establish and maintain a high performing T-CPR program in your center, realizing your objective of improving cardiac arrest survival in your community.
You can also find links to additional tools and information on the T-CPR Resources page.
Path to Recommendation Compliance
The cardiac arrest chain of survival is centered around one key theme: Early access. This is why public safety communication centers and telecommunicators play such a critical role in cardiac arrest survival.
The more efficient the process for identifying a patient in cardiac arrest, beginning telephone CPR instructions, and dispatching resources, the greater the chance a patient will survive a cardiac emergency. One of the keys to quickly identifying a patient in cardiac arrest, as well as achieving compliance with the American Heart Association T-CPR performance recommendations, lays in your centers EMD program.
Training & Implementation
Telecommunicators from around the country come from a variety of background with different levels of education and experience. Regardless of whether your center is staffed by sworn personnel with extensive medical training, or a civilian center where employees may have very limited medical knowledge; your agency is capable of meeting these American Heart Association T-CPR Performance Recommendations.
Regardless of your employee’s experience or background, 3-4 hours of initial training on T-CPR, as well as 2-3 hours of annual continuing education related to T-CPR and cardiac arrest, should be provided to all telecommunicators. [Program Recommendation #2: Train and Provide Continuing Education in T-CPR for all Telecommunicators]
Quality Improvement & Recognition
- Ensure compliance with training and established performance goals.
- Identify ongoing and future training needs.
- Reduce liability exposure by proactively identifying and remediating performance deficiencies.
- Identify exemplary performance for purposes of recognition.