What kind of card are you looking for?
eCardYou received your card via email from your Training Center
Before reaching out to your Training Center to request a new card, first try to run a few searches in your email inbox to make sure you didn’t overlook the email with the link to access your eCard.
- Search and make sure you don't have any emails from: email@example.com or eCards@heart.org
- It's possible that the email would have come directly from the Training Center's email. Run a search with the name of their organization.
- Can't remember your Training Center's information? Refer to the following tips for eCards.
If you remember claiming an eCard from your Training Center, you can login to your eCard profile to view it again.
Your Training Center printed a physical card, or told you to expect your card by mail.
Contact your Training Center for a replacement Print Card.
Can't remember your Training Center's information? Refer to the following tips for Print Card.
If you received a Print Card issued by the Military Training Network (MTN) and need to replace it, refer to the MTN’s site.
You are not sure if you received a Print Card or an eCard
You don't know if your Trainig Center provided you with a physical card, or said they would send via mail.
First, reach out to your Training Center to confirm which card you received.
Can't remember your Training Center's information? Refer to the following tips.
- Ask a coworker or friend who took the class with you. The Training Center’s information can be found on the back of his or her card.
- If your school or employer made the arrangements for the class, he or she should have the Training Center’s contact information.
- Do you have a student manual/workbook from the class? It may have a label on it that includes the Training Center’s name.
- Visit our Find a Course tool to search for the name of Training Centers in the same area where you took the class.
- If you are unable to get a response from your Training Center, please email TCCSupport@heart.org, and include the Training Center’s name, the Instructor’s first and last name, the city and state, and any other details about your class.
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